Store Policies
ORDER MODIFICATIONS:
Orders can not be cancelled after they have been made.
Orders can not be changed after they are placed. Please ensure the correct size/color is selected.
We cannot change the shipping address, billing address, or payment method provided once an order has been placed.
Preorders cannot be cancelled or modified.
Gift Cards are a final sale and can not be cancelled or refunded.
RETURNS:
View our Returns Policy HERE.
SHIPPING:
We ship Monday-Friday, excluding holidays. Orders are shipped within 2 business days.
Standard shipping typically takes 3-5 business days for delivery. Priority shipping typically takes 2-3 days for delivery.
Arrow 22 is not responsible for packages that are lost, stolen, misdelivered, or delayed by the shipping carrier. We offer optional Redo Package Protection, which covers eligible packages that are lost or damaged during transit.
Please note: Package Protection does not cover packages marked as delivered by the carrier, including packages reported stolen after delivery.
If your package is marked delivered but cannot be located, please contact the shipping carrier for assistance. If you believe your package was stolen, we recommend contacting your local law enforcement agency.
If your package was lost or damaged during transit and you purchased Redo Package Protection, you can submit a claim through our returns portal.
INTERNATIONAL SHIPPING:
Arrow 22 ships to Canada and the UK. International packages are sent as duties and taxes unpaid. We do not collect duties and/or taxes. Additionally, we cannot determine what the charges may be, if any. We recommend contacting your local customs office regarding your country's custom policies before placing an order.
Local post offices may charge the recipient duty, taxes, and/or brokerage fees at time of delivery in the local currency. The recipient is responsible for all duties, taxes, and customs fees of the package.
Shipping time and estimated delivery dates can vary based on a number of factors including location and package size. If you can't find your package we recommend contacting your local customs office as most packages that aren't delivered are held there.
If you are located outside of the US, Canada or the UK and would like to place an order please contact hi@arrow22.com and we can check the shipping rates and invoice accordingly.
